Support & consulting.
Technical decisions and support for existing shops.
Shopware & Shopify
What do you need help with?
A problem in the shop.
Investigate the issue and agree on the next steps towards a fix.
An upcoming update.
Review dependencies, the test environment and the plan for the change.
A technical decision.
Assess architecture, extension or relaunch options in context.
Shopware support and Shopify consulting for a concrete task.
An order fails, an extension behaves differently after an update, or your team needs to choose between two technical approaches. These tasks do not always require a full development project. We help investigate specific problems while considering dependencies within the existing shop.
For troubleshooting, a reproducible example, the time the issue occurred and recent changes are useful. For a technical decision, requirements, connected systems and future support matter more. This turns a broad inquiry into a task with a result you can understand and assess.
Working together
Clear responsibilities. Traceable changes.
Before ongoing shop support begins, we identify the systems and tasks covered, who approves changes and which access is needed. Availability and response times are agreed too. Updating a shop, maintaining an integration and investigating a live issue require different preparation and operational responsibilities.
Changes should remain traceable. That means recording the initial situation, the agreed work and its checks in an appropriate environment. For maintenance, we consider the affected themes, plugins or apps. Your team can then understand what changed and which further steps remain open.
The basis for ongoing support
- Agreed support scope
- Traceable changes
- Documented technical decisions
Questions about support and maintenance.
Can we book a single investigation or consultation?
Yes. A specific issue or technical decision can be discussed as an individual task. Describe the affected workflow and what you want to achieve. We use that to agree on preparation, appropriate access and scope; ongoing support is not a requirement for an individual task.
Which details help when reporting a shop issue?
Include the platform and version, the affected page or feature and the steps needed to reproduce the issue. Timing, error messages and recent changes are helpful too. Do not include passwords or personal customer data in an initial inquiry; we agree on any access separately.
What response times do you offer?
We agree on availability and response times for your shop and the support scope you need. This includes the systems and tasks covered and who handles an issue. Your team receives those agreements before support starts, so responsibilities and availability are clear.
Do you help with Shopware and Shopify updates?
We review the platform, theme and installed extensions or apps, then plan preparation, checks and release of the agreed changes. Where there are substantial dependencies, an initial technical review may be useful before defining the update process and estimating the work.